KERJAYA
 
Real Estate > Assistant Vice President, Customer Management

 

The Job

 

STRATEGIC PLANNING

 

DEVELOPMENT

 

REAL ESTATE

Vice President, Assets Management

Assistant Vice President, Assets Management

Assistant Vice President, Customer Management

Assistant Vice President, Community Management

Assistant Vice President, Facilities Management

Associate, Customer Management

Associate, Community Management

Associate, Facilities Management

 

 

FINANCE & ACCOUNTING

 

CORPORATE SERVICES

 

CHAIRMAN'S OFFICE
 
 
Please send all the applications to recruitment@pr1ma.my

 

 
  • To plan and strategize to ensure smooth customer service operations.
  • To drive service improvements and standards to achieve excellent customer experience.
  • To develop and oversee customer enquiry, feedback and complaints channels and processes
  • To manage major cases of customer complaints pertaining to process and outcomes.
  • To leverage on technology for greater efficiency and customer satisfaction.

To manage and oversee the implementation of call centre operations.

 

 

The Requirements

 

  • Bachelor’s degree in communications/ marketing or other relevant fields.
  • Minimum 8 years working experience in customer relationship management for a reputable establishment.
  • Excellent conflict resolution skills.
  • Good report writing and project management skills.
  • Excellent planning and organizational skills and is very result-oriented.
  • Meticulous, good analytical skills and effective multi-tasking abilities.
  • Outstanding organisation and problem solving skills.
  • Mature, self-motivated, independent with strong sense of responsibility and initiative and work effectively in a team.
  • Excellent communication, relationship and interpersonal skills.
  • Proven achievement in prior employment.
  • Flexible, adaptable and resilience to work in a fast-paced, challenging and performance driven environment.
  • Excellent command of spoken and written Bahasa Malaysia and English.

 

 

 

Apply Now

 


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